Frequently Asked Questions

-Modin | Will sun exposure damage my floor?

-Modin | Can I use a steam mop on my floor?

-Modin | How do I repair a scratch in my flooring?

-Modin | How do you replace a plank?

-Modin | What rugs and rug pads can I safely use with my floors?

-Modin | What do I do if my house experiences flooding?

-Silvan | How long does the floor need to acclimate before it is installed?

-Silvan | How many clips do I need when installing the planks on a wall?

-Silvan | What can I do to minimize or avoid the appearance of pattern repetition?

-Modin | How long does the floor need to acclimate before it is installed?

-Modin | Do I need to leave expansion space when installing my LVP?

-Modin | Can my flooring be installed over radiant heat?

-Modin | How do I transition between two floors that are the same height?

-How do I access the Room Studio visualizer to see your floor in my room?

-What is your phone number?

-Are you coming out with any new colors?

-What happens when a color gets archived?

-Do you ship to Alaska and Hawaii?

-Can I order samples of colors that are backordered?

-What happens when a color gets archived?

-How much will it cost to ship my order?

-Silvan | What temperature and humidity range is suitable for my floor?

-Silvan | What is the best cleaner to use on my floors?

-Silvan | How do I care for my floor?

-Modin | Will sun exposure damage my floor?

-Modin | How do I care for my floor?

-Modin | What is the best cleaner to use on my floors?

-Silvan | Can I install cabinets on top of my flooring?

-Silvan | What installation tools will I need?

-Silvan | Do I need to use an underlayment or moisture barrier?

-Modin | Do I need a moisture barrier?

-Modin | Can I add an additional underlayment?

-Modin | Transitions and Trim pieces

-Do you charge sales tax?

-What is the price of each of your products?

-What’s the warranty?

-What is the price of each of your products?

-How long will it take to receive my order?

-How do I get ready for my freight order?

Location

By Appointment only Monday to Friday 8 to 5.

Contact

Customer Service:

email:

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